Frequently Asked Questions & Protocol Desk

Shipping costs and the available delivery methods are shown during checkout. They depend on your destination and the items in your order.

Any taxes that apply to your order are shown at checkout. Import duties or local charges may depend on your destination; if you are unsure, contact us before ordering.

If you need more help, please contact us. Please include your order number so we can check what is possible.

Check the sizing information and description on each product page. Fit can vary between styles, so compare the details for the specific piece you are interested in.

Yes. contact us with the product you are considering and how you plan to wear it, and we will help where we can.

Always follow the care label on the garment and any care instructions on the product page. Regular, gentle cleaning according to those instructions helps technical fabrics keep performing.

This usually means the water-repellent finish needs refreshing. Clean the garment as described on its care label, then follow the label guidance for restoring water repellency.

Please contact us with your order number, a description of the issue and photos if possible, so the request can be reviewed.

Many issues can be repaired. contact us with details and photos of the damage and we will let you know the options.

Please contact us with your order number and we will explain how returns and exchanges work.

Please contact us with your order number and we will let you know the status of your refund.